Retailers are becoming increasingly aware that shoppers - who are prepared to set foot in a physical store - want a service and an experience they can't achieve online.To accurately track and improve the level of customer service while ensuring consistency in the retail environment, our telecommunications client was looking for an insight led mystery shopping partner who has a commitment to value-based data.
Retail Safari's proposed solution revolves around two key assets: nationwide workforce & a bespoke reporting tool.With over 900 staff in field each day, we're able to cover both regional and metro retail outlets across Australia. Additionally, working closely with our Insights & Analytics team we're able to help optimise operational delivery and have an impact on service excellence.
A commitment to insights and customer analytics underpins the success of their mystery shopping efforts and has been an essential aspect of working towards customer service excellence.With over 3,000 mystery shop calls within a 12-month period, we continue to help our client monitor and measure service performance while ensuring retail standards were being met. Our approach helps our client evaluate how well they are delivering on their overall customer experience and safeguarding quality assurance in their shopping ecosystem.
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