• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Retail Safari

We know how, when and where to engage and influence customers along their purchase journey

Connect with us +61 3 9211 2300
Icon image of a phoneIcon image of a letterIcon image of a magnifying glass
  • Services
    • Our Services
    • Retail Marketing
    • Retail Merchandising
    • Assisted Selling
    • Mystery Shopping
    • Local Area Marketing
    • Insights & Analytics
    • Training Solutions
    • Creative & Digital
    • Virtual Product Advisors
    • Digital Shelf Analytics
  • Client Success
  • About
    • About Us
    • Who We Are
    • Our Approach
    • Where We Work
    • Our People
    • Reconciliation Action Plan
    • Awards
    • Careers
    • Blog
  • Contact

ecommerce

Australian Shoppers Start Christmas Early, Hunt for Deals

September 24, 2024

2024 Christmas Shopping Intentions in Australia Research

Media Release – 24 September 2024: 2024 Christmas Report: Early Sales, Omnichannel Shopping Dominate Holiday Season. CPM Australia announces the release of its annual Christmas Shopping Intentions Research Report for 2024, now in its ninth edition. Conducted in partnership with Swinburne University’s CXI Research Group, the report draws on data collected since 2016 and provides […]

Continue reading

Unlocking Consumer Trends for CX Success

May 10, 2023

CPM-Retail Safari State of CX in Australia Research

For Australian consumers, great customer service is about consistently receiving the right information and knowledgeable help. It’s no surprise then that improving customer experience is a top priority for Australian businesses. To better understand Australian consumers’ perceptions of what makes for CX excellence, we partnered with Swinburne University’s CXI Research Group to undertake our annual […]

Continue reading

2022 Christmas Shopping Intentions Outlook

October 18, 2022

2022 Australian Christmas Shopping Intentions Report

As we approach the 2022 Christmas shopping season, questions around purchasing behaviour changes in a post-COVID world abound. What’s different this year? What are the enduring changes? What’s reverting back to pre-pandemic norms? Findings from our 7th annual Christmas Shopping Intentions survey explore these questions and more. Our annual report: “Christmas Shopping Intentions – What […]

Continue reading

Online Shopping Made Human: Virtual Product Advisors

October 6, 2021

Retail Safari Virtual Product Advisor

With COVID-induced limitations around shopping, most Australians have become comfortable with the concept of moving seamlessly between physical and online channels for their shopping experience. Retail has responded by blurring the lines between physical and online stores, so they are not viewed in isolation anymore – the hybridisation of retail. This looks to be a […]

Continue reading

Winning the e-commerce race: Maximising product ‘findability’

February 5, 2021

Detail Online Merchandising

A significant change in the retail landscape brought on by pandemic – one that seems here to stay – is the shift in shopper behaviour around their favoured channels for shopping. The proportion of shoppers using only a single channel for their shopping – either physical stores or online – has decreased, with a corresponding […]

Continue reading

Footer

  • Services
  • Client Success
  • About Us
  • Contact
  • The Vine

CPM Australia Group would like to acknowledge the Traditional Custodians of this land and pay our respects to their Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples – Australia’s First Peoples. We are proud to be an organisation committed to reconciliation, unity and historical acceptance.

© Copyright 2020, Retail Safari. All rights Reserved. | Terms & conditions | Privacy Policy